FAQ + Order Terms
Pickup Orders [Order Terms]
We make orders fresh each day in time for you to pick up. If you need to move your pickup date, time, or cancel your order, we need to be notified at least 24hrs prior to scheduled pickup at minimum so we do not start creating your order.
Orders will be taken out of our fridge and set on our pickup shelf at the scheduled pick up time. Due to the nature of the product and our limited fridge space, we ask that you pick up at your scheduled time.
If you do not pick up your order on your scheduled date with no notification you will not be eligible to receive a refund.
We do understand emergencies happen! Please contact us and we will do our best to accommodate the situation.
Deliveries [Order Terms]
Our deliveries are outsourced through a reputable, nationwide delivery company who delivers all over the greater Indianapolis area. Please fill out our delivery inquiry form here for a quote!
With your delivery order you will receive notifications when the order is picked up and delivered, as well as tracking info. However, if you are needing your order at a specific time or are unable to provide refrigeration upon delivery for your order, we always recommend picking up in case of delivery delays.
317 Charcuterie is not responsible should no one be home to claim the order and product spoils.
Can I provide my own board?
Yes! If you would like to use your own board, we can absolutely do that for you. It is actually listed as an option for Medium Gathering Graze Boards and larger. If you choose to provide your own board you will save the cost of purhcasing one of ours. If you choose that option, we will need your board dropped off to us no later than our business day prior to the order.
**Please refer to our hours and closings. If your order is for a Tuesday, for example, you will need to drop your board off to us by 4pm the Sunday prior, since we are closed on Mondays.
If you do not drop off your board we cannot guarantee that we will be able to make your order. During high order times we do hit points at which all of our boards are already claimed to customers who ordered them. If something arises where you change your mind about providing your own board please contact us ASAP. If we do not hear from you regarding your board we will automatically make it on ours if in stock and will contact you to pay the difference. If you ordered for delivery and we have not gotten payment for the board, your order will not be delivered. If we do not have any additional boards and we do not hear from you we will automatically cancel and refund your order.
You can find the dimensions of each size board under the descriptions when placing your order. Please note that the dimensions listed are the minimum dimensions (or total surface area) we would recommend your board be.
What happens if I select to rent a board?
Great question! Our rental boards are a great option to elevate your charcuterie board and is a great option if you don't want to hold on to one of ours after purchasing. After ordering we will send over a Credit Card Authorization form. This is kept on file until the rental board is returned to us. Within the CC Authorization form you receive, you will also get detailed instructions on board returns. We ask that they be returned the following business day to ensure we have enough rentals available for the next customers waiting to use them. Please contact us if you would like to rent but are unable to return the following day and we will do our best to work with you.
Large/Bulk Orders
If you are looking to place an order that is $350+ please reach out to us via email (info@317charcuterie.com), or by phone. For large orders we like to chat with you ahead of time to make sure we are acommodating your order as best we can! Once we make sure we have you and your event taken care of you can pay with us in store, over the phone, or we can send you a secure electronic invoice.
Please note that there will be an automatic 18% gratuity that will be added to orders $350+ that will be split among all staff involved in preparing and creating your order. We thank you in advance!
Do bread & crackers come with every order?
They do not! Please read item descriptions to find out if your order will come with crackers. We only use small, individually wrapped crackers in our smaller graze boxes. Our larger items do not include bread or crackers on the board. We do provide boxes of crackers as well as bread & cracker assortment options that you can add-on to your order! We do this to ensure freshness and we'd rather fill up your board with all the cheeses, meats, etc. than take up all the space with bread and crackers.
Allergen Friendly Boards?
We can create boards and boxes that are nut free, gluten free, etc! Please note that we do work heavily with nut products. While we take as much precaution as possible, we cannot guarantee that there will be zero cross contamination.
If you would like to order a board or box minus certain items due to allergies, please make a note in the order notes. Be sure to state it is an allergy!
We have some products that do not have nuts in them, are made in a facility that processes nut products. Unless you tell us that it's okay to include those items (e.g., chocolate covered pretzels), we will not.
Can I customize my order?
Yes! We would love to work with you to customize your order, should you like to do so. If you already know how you would like to modify, please put your requests in the special instructions of your order. (Ex., "I don't like brie. Please replace with more blueberry goat cheese." or "I've had this box before and I want to try something new! Can you replace a couple of the cheeses with other options?")
If you need a list of our current cheeses or have more detailed special instructions, please email us or give us a call. We do our best to accommodate special requests so you can have your dream board or box!
How long is my box good for?
We recommend eating your board or box the day you pick it up. If you are serving the board or box the following day please let us know in the special instructions! We will package the nuts, pretzels, etc. separate for you so they don't loose their crunch overnight in the fridge.
We don't recommend eating your box or board after the second day.
Exception: If you would like to extend the life of your box remove the fruit and wrap your cheeses individually to store. You can put the salami and prosciutto in a separate container as well. If stored properly, this will extend their shelf life to approximately 4-5 days.
Please contact us with any questions or concerns!
Who am I tipping when I add gratuity?
We have a unique business model and we want you to know where your hard earned dollars are going! All of our staff members truly appreciate any gratuity you leave on your order! All of our staff work on all aspects of the business; service in store, taking phone calls, making dine-in orders, making beautiful pre-orders, prepping for large grazing tables, taking deliveries, and clean up. When you tip on your order (pre-order or dine-in!) we split that among everyone who worked to create your board. We truly hope you enjoy your hand-crafted order and thank you in advance for any tip you leave our dedicated staff!